Shipping policy

Restella Ltd
https://www.restella.store
United Kingdom

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@restella.store
Phone: +44 07988 532007
Contact Page: Contact Us

Restella Shipping Policy

At Restella, we are committed to providing an exceptional shopping experience for our UK customers, including clear and reliable shipping services.
We offer free shipping on all orders within the United Kingdom with no minimum order requirement.

Delivery Times

Below are our estimated delivery times for all orders: 
• Order Cutoff Time: 5:00 PM (GMT) — orders placed after this time will be processed the next day. 
• Order Handling Time: 24-48 hours (Monday to Friday). 
• Transit Time: 6–9 business days (Monday to Friday). 
• Estimated Delivery Time: 7–11 business days total.

Note: Delivery times may vary slightly during peak seasons or due to courier delays.

Carrier Services

We work with trusted delivery partners to ensure safe and timely delivery of your orders within the UK, including:
• Royal Mail 
• DPD 
• DHL 
• UPS 
• Evri

Shipping Costs

Free Shipping: All orders shipped within the United Kingdom qualify for free shipping, with no minimum purchase required.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our support team immediately at info@restella.store.
We will assist you in tracking, resolving delays, or processing replacements if necessary.

Tracking Your Order

Once your order has been shipped, you’ll receive an email confirmation containing a tracking number.
You can track your order directly through our website’s Track My Order

Questions?

Visit our FAQs page or contact our customer services: FAQ

Contact Information:

Business Name: Restella Ltd
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@restella.store
Phone: +44 07988 532007
Contact Page: Contact Us
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM
We aim to respond to all inquiries within 24-48 hours.