Effective Date: 10 April 2026

At Restella, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.

Information We Collect

We may collect the following personal information: 
• Your name, email address, phone number 
• Shipping and billing addresses 
• Order details (products purchased, payment method) 
• Browser type, device type, IP address, cookies, and other technical data 
• Behavioural data and analytics data (pages visited, clicks, conversions)

How We Use Your Information

We use your information to: 
• Process and fulfil your orders 
• Communicate with you about your purchase or inquiry 
• Provide customer service 
• Improve our website and services 
• Send marketing communications only if you opt-in 
• Comply with legal obligations

Sharing Your Information

We never sell your personal data. We may share it with trusted third parties for the following reasons: 
• Payment processing (e.g., Stripe) 
• Order fulfilment and shipping (e.g., Royal Mail, DPD, DHL, Evri, UPS) 
• Analytics and website performance tools (e.g., Google Analytics) 
• Advertising platforms (e.g., Facebook / Meta Ads, Google Ads) 
• Review and widget services (e.g., Loox) 
• Shopify (platform and hosting services)

Cookies & Tracking Technologies

We use cookies to: 
• Remember your preferences and cart contents 
• Track site performance and user behaviour 
• Personalise your experience

Our website is hosted on Shopify, which automatically uses cookies to ensure the website functions properly and provides a secure shopping experience.

You can manage your cookie preferences in your browser settings.

Your Data Rights (UK GDPR / EU GDPR)

You have the right to: 
• Access your data 
• Correct your personal data 
• Request data deletion 
• Withdraw consent to marketing 
• File a complaint with a data protection authority

To exercise these rights, contact us at info@restella.store.

Data Storage and Security

We store your data on secure servers and use SSL/HTTPS encryption for all transactions.
We follow reasonable technical and organisational measures to protect your data.

Children's Privacy

Our services are not intended for individuals under the age of 13.
If you believe a child under 13 has provided us with personal data, please contact us and we will take appropriate steps.

Changes to This Policy

We may update this Privacy Policy from time to time.
All changes will be posted on this page.

Contact Information:

Business Name: Restella Ltd
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@restella.store
Phone: +44 07988 532007
Contact Page: Contact Us
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM
We aim to respond to all inquiries within 1–2 business days.