FAQ

Welcome to the Restella FAQ Page
We’re here to answer your questions and ensure you have the best shopping experience.
If you need further assistance, please don’t hesitate to contact us.

Question #1: How these products helps?

Answer: Our products are designed for comfort support. They are not medical devices, and are not intended to diagnose, treat or cure any condition. Individual results may vary.
For move information see our Health Disclaimer

Question #2: How long will it take to receive my order?

Answer: Here are our estimated delivery times:
• Handling time: 1–2 business days
• Transit time: 6–9 business days
• Estimated delivery time: 7–11 business days

For more details, please refer to our Shipping Policy.

Question #3: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders within the United Kingdom.

For more information, please check our Shipping Policy.

Question #4: Where is Restella located?

Answer: Restella is a UK-based home goods brand.
We are proud to offer a carefully selected range of high-quality comfort cushions, with delivery exclusively within the UK.

Question #5: What payment methods do you accept?

Answer: We accept the following payment methods:
• Visa
• MasterCard
• American Express
• JCB
• Discover
• Diners Club
• Apple Pay
• Google Pay

For more details, please refer to our Terms & Conditions.

Question #6: What if I receive a defective product?

Answer: If you receive a defective item, we’ll replace it at no cost.
Please contact us and return the item within 30 days.

For more information, see our Return & Refund Policy.

Question #7: Can I cancel my order after it's placed?

Answer: Yes, we offer a 24-hour cancellation window.

To cancel your order within this timeframe, please contact us at info@restella.store.

Question #8: What is your return policy?

Answer: We have a simple and hassle-free return process.

For complete details, please visit our Return & Refund Policy.

Question #9: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed.
Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.
See our Return & Refund Policy.

Question #10: Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 30-day warranty on all purchases.

For more information, please refer to our Return & Refund Policy.

Question #11: How can I contact customer support?

Answer: You can reach our customer support team through the Contact Us page or by emailing us at info@restella.store.

Question #12: Do you ship internationally?

Answer: No, we currently ship exclusively within the United Kingdom.

Question #13: Do you have a physical store location I can visit?

Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Question #14: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders.Please contact our customer support team for more details.

Question #15: What is the process for exchanging a product?

Answer: For detailed information about product exchanges, please refer to our Return & Refund Policy.

Question #16: How can I track my order?

Answer: You can track your order through the Track My Order.

For More Information:

Business Name: Restella Ltd
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
E-mail: info@restella.store
Phone: +44 07988 532007
FAQ: Frequently Asked Questions
Contact Form: Contact Us

Customer Service Hours:

Monday to Friday: 9:00 AM – 5:00 PM
We aim to respond to your inquiries within 1–2 business days.
Thank you for choosing SeatWell!